You may return any unwanted products during the first fourteen (14) days upon reception, for a full refund of the purchase price, without having to provide the reason for the return or facing any charges, except return costs. The products have to be returned complete, in their original condition and packaging, undamaged, unworn, with the original tags attached.
Returns that do not meet our policy will not be accepted and will be returned to you at your cost. A final inspection will be done to ensure that it is in its original condition, followed by processing your return.
We recommend that you opt for a shipment method that enables tracking. Note that HEXAGONA will not be responsible for the loss of the returned parcel.
Once we have checked and confirmed the returned goods/products, you will receive your refund in 30 days max after the confirmation. Please write to us at support@hexagona.com.my to request the return of your product and we will further guide you.
